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E-governance in Macao is getting a boost with new facilities and app features

Smart lockers and upgraded self-service machines are among some of the new features that the local government is introducing
  • Macao residents in Hengqin will also benefit from three new booking services on the Macao One app and the building of a Macao government self-service centre

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The Macao government has unveiled a host of new features that will be introduced to the 24-hour self-service centres across the city, as well as to the Macao One mobile app. 

Smart lockers are being installed at six out of the seven self-service centres from 20 June, enabling residents to collect documents from the Identification Services Bureau, Legal Affairs Bureau, Municipal Affairs Bureau and the Public Administration and Civil Service Bureau.

“We will gradually expand the service to other government departments if they currently issue paper documents that are frequently requested by residents,” Ng Wai Han, the director of the public administration and civil service bureau, said yesterday at a press conference yesterday that was covered by TDM. 

The lockers will be available at self-service centres in Nam Van, Areia Preta, Fai Chi Kei, Taipa, Edificio do Lago and Seac Pai Van.

[See more: More than 80 percent of the population has registered with the Macao One app]

The self-service kiosks and government book vending machines have also been upgraded, with the former seeing improvements in both its hardware and software. A total of 70 of these new self-service machines, which offer almost 40 governmental services, are available across more than forty different locations, including the seven self-service centres. 

In order to promote further integration between Hengqin and Macao, the authorities have also announced plans to expand e-government services to the island, which include the building of a 24-hour self-service centre in the Macao New Neighbourhood by the third quarter of this year. 

Similarly, three counter services from the Hengqin government have been added to the Macao One app, bringing the total number of mainland services to ten. The new services allow residents to book an appointment to obtain their mainland driver’s licence without having to sit a test, as well as apply for their residence and home return permits. 

A Hengqin Government Service Centre is also providing ID application and collection kiosks that are aimed at people from Macao. 

E-governance has become increasingly popular in Macao, with the latest official figures revealing that 140,000 people have used the seven 24-hour-self service stations since their inception in December 2023. The government revealed at the beginning of this year that over two-thirds of the population were registered users of the Macao One app. 

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