A series of training initiatives has been launched to improve service levels in the hospitality sector and instil what officials describe as “the spirit of hospitality in local residents and students.”
The programme, which is jointly organised by the Macao Government Tourism Office (MGTO) and casino operator MGM, was launched at the MGM Cotai Theatre yesterday, in an event attended by several dignitaries and representatives from scores of community and trade organisations, neighbourhood associations, and educational institutions.
MGTO deputy director Cheng Wai Tong said that the new scheme would use themed seminars and a short video contest to achieve its goals. The contest will be held in the third quarter of the year and be open to Macao residents aged 15 to 35.
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After his remarks, Hong Kong television actress Mayanne Mak led a workshop on cross-cultural communication and etiquette.
The new training programme comes as Macao seeks to boost the number of foreign visitors to the territory, in an effort to reduce its overwhelming dependence on the mainland Chinese tourism market.
Earlier this month, Cheng said that Macao was on track to meet its goal of two million international visitors this year. “So far, we are fulfilling our expectations,” he said.
