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Should casino workers be licensed or accredited?

A local labour group believes more regulations around gaming staff are needed to boost service quality and says staffers themselves are largely on board.

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UPDATED: 31 Dec 2023, 9:49 pm

The Macao Association of Young Employees in the Gaming Industry has recommended that the local gaming sector develop an official licensing or professional accreditation system for casino workers, according to an industry media report.

The association’s president, Benjamin Loi, told GGR Asia that he believed such systems would “eventually boost the quality of service and professionalism” at the city’s gaming venues.

Loi acknowledged that implementing the new system would require widespread “cooperation and consensus” between the government and gaming operators, and have regulatory ramifications.

[See more: GGR is exceeding expectations. Should gaming workers get paid more?]

The association drew its conclusion after commissioning Macao Polytechnic University’s Centre for Gaming and Tourism Studies to conduct a survey gauging gaming employees’ thoughts on licensing and accreditation, GGR Asia said.

Of the 519 respondents, more than half of the casino workers who had been in the industry for more than 10 years, 343 were in favour of some sort of employee licensing or professional accreditation system for gaming operations jobs in Macao.

Employee licensing tends to be a mandatory, government-regulated process granting individuals permission to practise a profession. Professional accreditation is typically voluntary and entails obtaining recognition, usually from a private organisation, that certain job performance standards have been met.

UPDATED: 31 Dec 2023, 9:49 pm

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