At Londoner Grand – a playground for A-Listers situated within The Londoner Macao – five-star hospitality comes with a distinctly personal and playful twist.
Behind every carefully designed room, whimsical detail and well-timed gesture is the “A-Team” – a nickname for the hotel’s world-class staff, whose insights and creativity turn the impossible into reality.
From the front desk to housekeeping, each colleague plays a part in enhancing the guest experience and never settles for the status quo. And among them, a few signature personalities add a theatrical sparkle – like the sequinned Sparkling Queens gliding through the lobby, impeccably dressed Grand Doormen ready for a photo, and the globe-trotting G Bear who’s equal parts dapper and darling.
They’re the ones who turn arrivals into occasions, offer thoughtful touches before you even ask, and help ensure you have everything you need, plus a few surprises, throughout your stay.
Meet the personalities who help make Londoner Grand more than just another luxury hotel in Cotai, but rather a place where service, style and a sense of creativity come together.
G Bear, who personifies the spirit of The Londoner Macao
He may be the only fictional member of the A-Team, but don’t let that fool you – G Bear has an outsized influence on shaping Londoner Grand’s guest experience. Officially introduced by none other than David Beckham during the resort’s Grand Celebration on 8 June, the charming, globe-trotting bear is an ambassador not just for The Londoner, but for Macao.
While he doesn’t appear in person, G Bear’s influence is woven throughout the guest journey – think limited-edition merchandise and thoughtful surprises, such as a 25 cm plush G Bear waiting to welcome VIP guests. He’s essentially the resort’s de facto No. 1 Ambassador and Chief Experience Officer: a well-connected host with a flair for hospitality, who’s always pulling strings behind the scenes to delight A-Listers (aka Londoner Grand’s guests).
Donning a Sherlock Holmes-esque detective suit, G Bear has been popping up on social media, taking part in secret missions and even opening his very own café. Situated in Shakespeare’s Hall, the eatery serves up G Bear-shaped baked goods, creamy Portuguese egg tart affogatos and so much more.
So, what else should you know about G Bear, the resort’s No. 1 Ambassador? Born in London, he’s a basketball fan, a true food lover and a friend to everyone, from VIPs and celebrity pals to wide-eyed kids. Adventurous, dapper and endlessly charming, G Bear is the savvy choreographer of Londoner Grand’s creative hospitality – and the ultimate symbol of feel-good luxury.
The Grand Doormen, who make your arrival feel like a dramatic entrance
Stationed at Londoner Grand’s stately entrance, the Grand Doormen are more than just well-dressed greeters. They’re the first point of contact, and they help set the tone for what’s to come.
Whether offering directions, welcoming guests with a smile or encouraging a quick photo, the team brings an easy charm to every interaction. Known for their good looks and impeccable style, the doormen are also enthusiastic participants in one of the resort’s whimsical activities for guests: an interactive “Mission Card” challenge that invites you to snap a selfie with one of the Grand Doormen. Complete the mission and you’ll receive a small memento.
A few doormen even bring unexpected skills to the role – one’s a trained barista, another a boxer – and all are happy to lend a hand or strike a pose.
The Sparkling Queens, who make every evening worth celebrating
Gliding gracefully through Shakespeare’s Hall in gowns that shimmer like the Crown Jewels, the Sparkling Queens are the embodiment of Londoner Grand’s theatrical spirit. Part performance, part photo opportunity, their twice-daily appearance adds a dose of drama and delight to your stay.
Each evening at 5 pm and 7 pm, one of the Queens arrives in a striking gown designed to carry nearly 100 Champagne flutes, typically filled with sparkling teas or other spritzy refreshments. Guests can also snap photos with the Sparkling Queen in front of a replica royal carriage, which is actually 20% larger than the original.
But these aren’t just costumes. Designed and built in-house by Sands China’s wardrobe and props teams, the dresses are feats of craftsmanship, featuring intricate metalwork, over a thousand hand-cut mirrors and countless sequins. And the Queens themselves? Just as impressive – one is a trained dancer, the other a yoga guru – which helps explain the strength, balance and poise behind every performance.
The Grand Butlers, who personalise your grand adventure
Discreet, insightful and endlessly resourceful, the Grand Butlers deliver world-class service at Paiza Grand, the VVIP hotel within Londoner Grand.
Far more than traditional butlers, these multi-talented professionals serve as experienced baristas, tea masters, wellness advisors and mixologists in one. They’ll remember your morning coffee order down to the smallest detail, guide you through a private tea ceremony or prepare a custom G&T from a curated trolley stocked with a mix of Macao-made and international spirits.
Beyond food and drink, the Grand Butlers are luxury lifestyle experts, too. While staying at Paiza Grand, you can request in-room fitness setups tailored to your routine or unwind with a personalised sleep ritual, complete with relaxation teas, soothing scents and high-tech sleep aids.
Whether offering wine pairing recommendations or curating a personal shopping experience, the Grand Butlers specialise in turning everyday moments into something quietly exceptional.
It’s this kind of service that defines Londoner Grand, where the A-Team brings precision, personality and just the right touch of playfulness to every stay.
