There are butler services – and then there is the Grand Butler service at Paiza Grand. The all-suite property opened as part of Londoner Grand, and its impeccably trained butlers are setting a new bar for hospitality.
Naturally, they’ll be unpacking your luggage, helping you with dinner reservations and handling your dry cleaning. But that’s just scratching the surface. From whipping up artisanal coffees to providing sleep support, pouring top-notch cocktails and helping you with your workout, Paiza Grand’s butlers aim to make your stay as effortless as possible.
1. Elevate your mornings
All hotels offer coffee, but how many have a barista at your beck and call? Using delectable beans from the famed Cupping Room in Hong Kong, your experienced butlers will prepare your cup just how you like it. French press or drip coffee? Not a problem. Fancy a mocha or latte? Coming right up, complete with a thoughtful surprise, just for you, playfully printed on the foam.
If tea is more your style, your butler will pour you a cup of premium eight-year aged Pu’er or Da Hong Pao (a rare mountain-grown oolong) on demand, and even lead you in a calming Chinese tea ceremony if that takes your fancy.
2. The gym that comes to you
At Paiza Grand, the suites include all kinds of luxuries – some have media rooms, outdoor terraces and even private pools. Active types can also request a personal gym room, kitted out with cardio equipment, including a treadmill and an elliptical machine.
But if you want to mix up your workout, ask your butler to wheel in Paiza Grand’s fitness trolley. Crafted from premium leather and wood, this luxurious PENT branded mobile gym has everything you need for yoga, Pilates, interval training and weightlifting – even a Bosu ball for balance exercises.
3. Choose your gourmet adventure
Here’s a whimsical surprise: When you order from the hotel’s In-Suite Dining services, a “Chopstick Concierge” will appear with a box of five chopstick sets. Each pair represents a signature Chinese restaurant, including The Huaiyang Garden, Pin Yue Xuan, Jiang Nan by Jereme Leung, plus Lotus Palace and North Palace. Pick your favourite pair, and your butler will surprise you with an amuse-bouche from the corresponding restaurant.
4. Cheers to the gin trolley
When you’re ready for sundowners, your personal butler – certified by The Gin Ambassador, a prestigious CPD-accredited training programme – will arrive with a classic gin trolley featuring Macao’s own Owl Man gin and London Essence tonic water alongside fresh citrus fruits. Just say the word, and they’ll mix you up a refreshing G&T, so you can enjoy this classic British cocktail in the comfort of your suite.
5. Sweet dreams await
At Paiza Grand, quality rest is a top priority. Instead of offering a mere pillow menu, your “Sleep Sommelier” will present a box full of pillow samples so you can touch and feel each option before making a selection.
To help you wind down before bed, your butler will set up a relaxing bath ritual – complete with bubbles, should you please – featuring skincare products from Elemental Herbology, an award-winning English brand inspired by the five elements in Chinese philosophy. Depending on your preferences, they may also set up an aromatherapy diffuser or provide sleep-enhancing gadgets like a high-tech headband designed to soothe your active mind.
